Frequently Asked Questions About TOA Hotel & Spa Zanzibar

Frequently Asked Questions

Planning a stay at TOA Hotel & Spa Zanzibar? Here are answers to some of the most common questions about our location, rooms, beach, facilities, dining, excursions and booking your Zanzibar holiday.

1. Where is TOA Hotel & Spa located?
TOA Hotel & Spa is located in Pongwe on the east coast of Zanzibar, at 12 Pongwe Road, Pongwe, Zanzibar.
The hotel enjoys a peaceful coastal setting beside the Indian Ocean and provides a convenient base for exploring different parts of the island.
Address: 12 Pongwe Road, Pongwe, Zanzibar
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2. Is TOA Hotel & Spa located on the beach?
Yes. TOA Hotel & Spa is located beside a beautiful white-sand beach on Zanzibar’s east coast.
Guests have convenient access to the beach and hotel sunbeds, making it easy to combine relaxation by the Indian Ocean with swimming, excursions, spa treatments and other holiday activities.
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3. Which part of Zanzibar is TOA Hotel & Spa in?
TOA Hotel & Spa is in Pongwe, on Zanzibar’s east coast.
Pongwe is known for its relaxed coastal atmosphere and provides a quieter alternative to some of Zanzibar’s busier beach areas while remaining a useful base for exploring the island.
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4. How far is TOA Hotel & Spa from Zanzibar Airport?
TOA Hotel & Spa is approximately 48 kilometres ( 1hr 15min drive) from Abeid Amani Karume International Airport.
Driving time can vary depending on traffic, weather and road conditions, so guests should allow sufficient time when travelling to or from the airport.
Guests who require transfer assistance should contact the hotel before arrival.
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5. Can TOA Hotel & Spa arrange an airport transfer?
Guests are encouraged to contact TOA Hotel & Spa directly if they would like assistance arranging transportation between Zanzibar Airport and the hotel.
For transfer requests, please provide your:
• Arrival date
• Flight number
• Arrival time
• Number of passengers
• Contact number
WhatsApp: +255 772 222 999
Email: info@toazanzibar.com
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6. How many rooms does TOA Hotel & Spa have?
TOA Hotel & Spa offers 101 rooms and suites, ranging from approximately 35 m² to 60 m².
The accommodation includes several room categories suitable for couples, families and guests looking for additional space or special features.
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7. What room types are available at TOA Hotel & Spa?
Current room categories include:
Superior Room
A modern 35 m² room with a 15 m² balcony overlooking the garden or pool.
Superior Sea View
Comfortable accommodation with sea views and a private balcony.
Deluxe Room
A spacious 45 m² room with a large balcony and garden or sea views.
Honeymoon Suite
A spacious 60 m² suite designed for couples, featuring a large terrace and private swimming pool facing the ocean.
Royal Suite
A 60 m² suite with a spacious balcony and outdoor Jacuzzi facing the ocean.
Suite with Direct Pool Access
A spacious 60 m² suite , with direct access from your room to the pool , featuring a large terrace.
Suite with Sea View
Excellent ocean view from suite with a spacious balcony and your very own hot tub .
Guests should check current availability when booking because specific room categories may sell out.
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8. Which room is best for couples?
Couples can choose from several room categories depending on their preferences and budget.
Guests looking for a particularly romantic experience may consider the Honeymoon Suite and Suite with Sea View
The Royal Suite and Suite with Direct Pool Access are also attractive options for couples seeking sea views and additional comfort.
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9. Does TOA Hotel & Spa have rooms for families?
Yes. Several room categories can accommodate families.
For example, the Deluxe Room can accommodate up to two adults with two children and a baby, while the Royal Suite also provides accommodation suitable for families.
Because occupancy depends on the children’s ages and selected room category, families should enter the correct number and ages of children during the booking process or contact the hotel directly for advice.
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10. What facilities are provided in the rooms?
TOA Hotel & Spa rooms include a range of modern conveniences.
Depending on the room category, facilities include:
• Air conditioning
• Spacious shower room
• Smart TV
• King-size or twin beds
• Seating area
• Working desk
• Mini-fridge
• Safe
• Electric kettle
• Coffee and tea-making facilities
• Wi-Fi
Check the individual room description when booking for the facilities included in your selected category.
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11. Does TOA Hotel & Spa have swimming pools?
Yes.
TOA Hotel & Spa offers multiple swimming pools (4 in total) where guests can relax during their Zanzibar holiday.
The hotel also provides sun areas and convenient access to the beach, allowing guests to alternate between the pool and the Indian Ocean.
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12. Does TOA Hotel & Spa have a spa?
Yes.
TOA Hotel & Spa has an on-site spa , steam room and sauna offering a relaxing environment where guests can enjoy treatments during their stay.
A Zanzibar holiday can therefore combine beach time, excursions and sightseeing with dedicated time for relaxation and wellness.
Guests are encouraged to ask reception about current spa treatments, prices and appointment availability.
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13. Is there a gym at TOA Hotel & Spa?
Yes.
The hotel includes a modern state of art gym for guests who would like to maintain their fitness routine while on holiday.
Opening hours from 0600hrs to 2200hrs
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14. Does TOA Hotel & Spa have a restaurant?
Yes.
TOA Hotel & Spa has an on-site restaurant offering a culinary experience influenced by the flavours of the Indian Ocean.
Guests can therefore enjoy dining within the hotel as part of their Zanzibar stay. Beach dinner is held on Tuesday (Swahili Night) & Saturday (BBQ)
Private beach dinner under the stars can be arranged with prior reservations.
For current meal plans, restaurant opening hours and dietary requirements, please contact the hotel directly.
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15. Does the hotel have bars?
Yes.
TOA Hotel & Spa has several bar areas – beach bar and pool bar including spaces around the main swimming-pool area.
These provide guests with convenient places to enjoy refreshments during the day and evening.
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16. Is Wi-Fi available at TOA Hotel & Spa?
Yes. Wi-Fi is available in the hotel’s guest rooms and all public areas.
Guests who rely heavily on internet access for remote work, video calls or large downloads may wish to ask reception about current connectivity conditions during their stay.
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17. Is TOA Hotel & Spa suitable for a honeymoon?
Yes.
TOA Hotel & Spa is particularly well suited to couples looking for a romantic Zanzibar holiday.
The Honeymoon Suite offers a 60 m² interior, a 45 m² terrace and a private swimming pool facing the ocean.
Couples can combine their stay with spa treatments, beach time, romantic dining and Zanzibar excursions.
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18. Is TOA Hotel & Spa suitable for families?
Yes.
The hotel offers spacious room categories that can accommodate families, multiple swimming pools, beach access and convenient opportunities to explore Zanzibar.
Families should choose their room category according to the number and ages of children travelling.
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19. Can we book Zanzibar excursions through TOA Hotel & Spa?
TOA Hotel & Spa provides information about excursions and experiences around Zanzibar, and its east-coast location makes the hotel a useful base for exploring the island.
Excursions featured by the hotel include experiences such as:
• Spice tours
• Jozani Forest
• Prison Island
• Historic Stone Town
• Snorkelling and marine excursions
• Dhow sailing experiences
Guests should ask the hotel team about current excursion options, availability and arrangements.
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20. Are snorkelling and ocean excursions available?
Zanzibar offers excellent opportunities for snorkelling, sailing and marine excursions.
TOA Hotel & Spa highlights ocean experiences including traditional dhow sailing and snorkelling in Zanzibar’s clear tropical waters.
Available excursions can vary according to weather, sea conditions and local operators, so confirm options after arrival or before your stay.
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21. Is Pongwe a good place to stay in Zanzibar?
Pongwe is a good choice for travellers who prefer a quieter east-coast setting while still wanting access to Zanzibar’s major attractions.
Guests can spend days relaxing by the beach and pool, then arrange excursions to other parts of the island.
TOA Hotel & Spa combines this quieter setting with resort facilities including swimming pools, a spa, restaurant, bars and gym.
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22. Is TOA Hotel & Spa suitable for guests who want a relaxing holiday?
Yes.
The hotel is particularly suited to guests who want to combine:
Beach + swimming pools + spa + dining + comfortable accommodation + optional excursions.
Travellers can spend much of their holiday relaxing at the property while still having the option to explore Zanzibar when they choose.

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23. What is the best time to visit Zanzibar?
Zanzibar is a tropical destination and travel conditions vary by season.
The best period depends on whether your priority is beach weather, diving, sightseeing, fewer crowds or value.
Because weather patterns can vary from year to year, guests should check current forecasts close to their travel dates rather than relying solely on historical averages.
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24. Are Zanzibar’s tides important at Pongwe Beach?
Like much of Zanzibar’s east coast, the coastline is influenced by Indian Ocean tides.
The beach and swimming conditions can therefore look different at different times of the day.
Many visitors enjoy this natural rhythm because low tide reveals a different coastal landscape while higher tide brings the sea closer to shore.
Guests who are planning specific ocean activities should check local tide conditions.

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25. How can I contact TOA Hotel & Spa?
For accommodation enquiries, transfers, excursions or general questions:
Telephone: +255 772 222 999
WhatsApp: +255 772 222 999
Email: info@toazanzibar.com
Address:
12 Pongwe Road
Pongwe, Zanzibar